Receiving my delivery

I have not received what I ordered. What should I do?

Despite every care taken by the WCO teams, errors may be made from time to time. If this happens, please contact us using the form on the “Contact us” page. We will deal with your query as quickly as possible.

The contents of my package are damaged. What options do I have?

If your package is damaged or destroyed, please start by filing a claim directly with the carrier on the website: https://www.ups.com/be/fr/help-center/claims-support.page

If the problem is not resolved, please contact us using the form on the “Contact” page.