To add a client to your Portfolio list, access first your portfolio page in your personal profile. On this page you will see a button at the bottom of the list : “Add a new client”. Click on it and insert the email address of your client. Two possibilities:
Now that you have purchased your subscription on the Bookshop, you seek to access the database. To do so, you only need connect to: www.wcotradetools.org
You may be asked to pay a charge for the Customs clearance of your order. However, this is a matter for the country of destination. It is the buyer’s responsibility to pay it, and it is not within the scope of the WCO. Please consult your Customs administration. For information, the products are shipped from the European Union.
It is not possible to change the reference currency, which is the euro, for the purpose of issuing your invoice. All invoices from our platform will therefore be automatically issued in euros.
The following means of payment are available on our platforms:
Only Visa, MasterCard and American Express cards can be used if you want to renew your subscription to wcotradetools.org automatically.
Despite every care taken by the WCO teams, errors may be made from time to time. If this happens, please contact us using the form on the “Contact us” page. We will deal with your query as quickly as possible.
The delivery costs are calculated automatically at the online sale stage when the delivery address is confirmed. They depend on the country of destination and the total weight of the order.
When the requested quantity exceeds the quantities available from stock, an error message appears and your order is suspended. If this happens, you can either reduce the quantity of products requested or contact our help desk using the form on the “Contact” page.
The prices shown in the Bookshop are the net prices that will be invoiced when you pay for your order (excluding delivery costs). As an intergovernmental body, the WCO is not subject to VAT.
The WCO is involved in a broad range of activities and makes extensive documentation available to Customs administrations to facilitate their day-to-day work. Some of these documents are freely accessible, such as the Harmonized System Nomenclature, and others are available to purchase in the Bookshop.