Managing your automatic renewal settings is straightforward. Follow these steps:

• Sign In: Log in to your account on the bookshop website.

How to add a client in My Portfolio (Only applicable if you have a Sales Agent account)

To add a client to your Portfolio list, access first your portfolio page in your personal profile. On this page you will see a button at the bottom of the list : “Add a new client”. Click on it and insert the email address of your client. Two possibilities:

WCO Trade Tools : 

Now that you have purchased your subscription on the Bookshop, you seek to access the database. To do so, you only need connect to: www.wcotradetools.org

Might I be asked to pay a Customs clearance charge?

You may be asked to pay a charge for the Customs clearance of your order. However, this is a matter for the country of destination. It is the buyer’s responsibility to pay it, and it is not within the scope of the WCO. Please consult your Customs administration. For information, the products are shipped from the European Union.

Can my invoice be issued in a currency other than the euro?

It is not possible to change the reference currency, which is the euro, for the purpose of issuing your invoice. All invoices from our platform will therefore be automatically issued in euros.

What are the available means of payment?

The following means of payment are available on our platforms:

• Visa/MasterCard
• American Express
• PayPal
• bank transfer

Only Visa, MasterCard and American Express cards can be used if you want to renew your subscription to wcotradetools.org automatically.

I have not received what I ordered. What should I do?

Despite every care taken by the WCO teams, errors may be made from time to time. If this happens, please contact us using the form on the “Contact us” page. We will deal with your query as quickly as possible.

How are the delivery costs calculated?

The delivery costs are calculated automatically at the online sale stage when the delivery address is confirmed. They depend on the country of destination and the total weight of the order.

The quantity of products I want is not available. What should I do?

When the requested quantity exceeds the quantities available from stock, an error message appears and your order is suspended. If this happens, you can either reduce the quantity of products requested or contact our help desk using the form on the “Contact” page.

Are the prices shown net of tax or inclusive of tax?

The prices shown in the Bookshop are the net prices that will be invoiced when you pay for your order (excluding delivery costs). As an intergovernmental body, the WCO is not subject to VAT.